Frequently Asked Questions
Everything you need to know about shopping with TCH Hardware.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products ethically sourced?
Yes, TCH Hardware is committed to sustainability. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.